Frequently Asked Questions

How do I obtain help with application purchase problem?
First we recommend that you reboot your device and try the download and installation again. That often resolves the problem. If not, you will need to contact the appropriate store from which you are purchasing the app (we have no control over the purchase, download and installation of the apps).

Android users can go to the Google Playstore Help Page:

For purchases made for your iPhone, iPad or iPod, please visit:

Purchases for the Macintosh computer are made through the Mac App Store. For assistance in using the Mac App Store, visit:

Last Updated a year ago

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